Company
The people behind MicroNet
MicroNet Global brings together hospitality technology specialists across client services, projects, delivery, security and advisory.
The direct answer
MicroNet Global’s leadership is organised around four disciplines — client services, projects and delivery, security and advisory, and regional operations in the UK, US and UAE. Every one of them is staffed by hospitality technology specialists, because MicroNet Global has specialised in hospitality since 2004.
How we are organised
Four disciplines, one accountability
Each discipline owns a defined part of the relationship, so operators always know who is answerable for what.
Client services
Service desk, escalation and the day-to-day relationship
Owns the 24/7 desk, the prioritisation model and the service reviews that turn recurring incidents into fixes. Accountable for performance against every target agreed with a client.
Projects & delivery
Openings, refurbishments, rollouts and handover
Runs delivery to the hospitality calendar. A dedicated project manager is the single point of contact from initiation to handover, supported by technical leads, architects and field resources.
Security & advisory
Risk, resilience and the technology roadmap
Sets the security controls applied across managed estates and provides the independent advice behind roadmaps, vendor selection and continuity planning.
Regional operations
UK, US and UAE
Keeps local expertise close to each estate while holding one set of shared standards, so a group operating in several countries gets consistent service rather than three different ones.
Hospitality-led leadership
Grounded in the realities of live venues
Service hours, opening dates, guest experience and accountable delivery.
Service hours decide everything
Leadership decisions start from when a venue trades. Coverage, escalation and project sequencing are all built around service, not around office hours.
One point of accountability
Whether a group runs one venue or an estate across several countries, there is a single partner answerable for the outcome — including where third-party vendors are involved.
Independence, deliberately
MicroNet Global takes no margin on third-party provider or supplier costs. Recommendations serve the operation rather than a vendor quota.
Regional leadership
Where the teams sit
Three offices, 15+ countries supported, and one shared service desk between them.
- London
- 32 Metro Centre, Dwight Road, Watford, Hertfordshire, WD18 9SB
- New York, NY
- 99 Hudson Street, 5th Floor, New York, NY 10013
- Dubai
- Floor 23, Anantara Tower, Business Bay, Dubai, United Arab Emirates
Keep exploring