NETWORKING & GUEST WI-FI
Connectivity guests can trust
High-availability network design and secure guest connectivity for venues where every interaction depends on a dependable signal.
The direct answer
MicroNet Global designs, validates and supports the networks hospitality venues depend on. Guest, staff, management and device traffic are properly segmented so a guest device can never reach venue infrastructure, and every deployment is verified against design specification before a venue opens.
- Endpoint users
- 4,500
- Countries
- 15+
- Service desk
- 24/7
Users supported across client estates
Countries supported
Round-the-clock coverage
What's included
What networking & guest wi-fi covers
Connectivity incidents are prioritised against the trading impact of the venue they affect.
Network design and structured cabling
A coordinated physical and logical foundation designed around the venue.
Wi-Fi coverage design and installation
Coverage planned for the building materials, density and operational use of each space.
VLAN and SSID configuration
Clear network boundaries for guests, staff, management and venue systems.
Firewall policy configuration
Traffic rules that permit only the access each segment and service requires.
Guest Wi-Fi isolation
A private, isolated guest network with no route to venue infrastructure.
PCI-segmented payment networks
Payment traffic separated to support PCI DSS obligations and reduce exposure.
Multi-site connectivity and SD-WAN
Secure, manageable connectivity across a distributed hospitality estate.
Primary and secondary broadband resilience
Connection diversity and failover designed around operational priorities.
VPN for secure remote access
Controlled remote access for authorised people and support workflows.
Continuous predictive monitoring
Ongoing visibility that identifies degradation and emerging faults early.
NETWORK ARCHITECTURE
A five-segment fabric
Verified before sign-off to ensure complete isolation between guest access and critical venue infrastructure.
Guest Wi-Fi
CarriesPublic internet access, portal data
Isolated fromInternal operations, POS, PMS
Public network
CarriesGeneral area connectivity
Isolated fromCore management infrastructure
Staff Wi-Fi
CarriesStaff devices, mobile ordering
Isolated fromGuest devices, untrusted networks
Management Wi-Fi
CarriesBack office administration
Isolated fromPublic and staff general use
Venue devices network
CarriesEPOS, PMS, kitchen, AV and back-of-house systems
Isolated fromGuest, public and unauthorised user devices
Validation before sign-off
- Third-party installation
- Where another supplier installs the network, MicroNet Global independently validates the completed deployment.
- Design specification
- Hardware, configuration and coverage are checked against the approved network design before sign-off.
- Five-way segmentation
- Staff, management, public, guest and venue-device boundaries are tested to confirm that isolation is correct.
- Intended-device validation
- EPOS, PMS, kitchen, AV, back-of-house and user devices are checked on their intended network.
Every device is verified to connect only to its correct network.
How we work
From first conversation to steady state
- 01
Survey
Understand the building, radio environment, users, devices and operational constraints.
- 02
Design
Create coverage, segmentation and resilience plans that fit how the venue trades.
- 03
Deploy
Install, configure and test the network with minimal operational disruption.
- 04
Optimise
Monitor performance, review patterns and tune the experience as demand changes.
Service levels
Evidence you can plan around
Commitments are confirmed in the proposal and reviewed against the agreed scope.
| Measure | Commitment | Why it matters |
|---|---|---|
| Connectivity incident response | Agreed per venue | Prioritised against the trading impact of the venue affected. |
| Traffic separation | Guest and operational | Keeps the guest experience distinct from critical business systems. |
| Support coverage | 24/7 | Connectivity support is available beyond standard office hours. |
Platforms we work around
We work alongside these platforms where they are part of a client estate. We do not replace the platform vendors — the support boundary and escalation path are agreed during discovery.
Proof
Where this has been delivered
Published projects where this work formed part of the scope.
Questions
Common questions
Scope, ownership and escalation are agreed during discovery — these are the questions that come up first.
No. Guest Wi-Fi is placed on a private, isolated network with no route to venue infrastructure. VLANs, SSIDs and firewall policies enforce the boundary between guest traffic and EPOS, PMS, payment, management and back-of-house systems.
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