HOTELS & RESORTS
IT that keeps every stay seamless
From the front desk to the back office, MicroNet Global gives hotel and resort teams dependable technology, clear ownership and support that understands the pace of a property.
A hotel is only as strong as the systems guests and colleagues rely on every minute of the day.
The direct answer
MicroNet Global supports hotels & resorts with 24/7 managed it support, guest wi-fi and secure networking, pms and pos environment support and more, delivered by a team shaped by hospitality. Support runs 24/7 from offices in the UK, US and UAE.
- service desk coverage
- 24/7
- sites supported
- 745+
- countries covered
- 15+
service desk coverage
sites supported
countries covered
Technology challenges
What makes hotels & resorts different
The operational pressures we design the support model around.
Guest-facing downtime
Connectivity, room-management and point-of-sale issues can quickly become visible to guests. We prioritise the systems that protect the stay.
Complex property estates
Hotels bring together PMS, POS, telephony, Wi-Fi, access control and building systems. We map dependencies so support is joined up.
Openings and refurbishments
New properties need technology that is ready for opening day. Our project teams coordinate suppliers, testing and handover around the hotel calendar.
Distributed operations
Give head office visibility across properties while keeping local teams supported by a service desk that understands hospitality.
Capabilities
How MicroNet helps
- 24/7 managed IT support
- Guest Wi-Fi and secure networking
- PMS and POS environment support
- Hotel opening and refurbishment delivery
- Cyber security for guest and payment data
- Infrastructure and disaster recovery planning
Operators we work with
- Soho House
- The Ned
- D.Ream International
- Sunset Hospitality Group
Services
Where operators usually start
The services most often scoped for this kind of venue.
Proof
Delivered in this sector
Questions
Questions from this sector
We support the environments around property management systems, point-of-sale, telephony, guest Wi-Fi, access control and building systems, mapping the dependencies between them so support is joined up rather than split across suppliers.
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