Technology stack
The systems behind a hospitality estate
The platforms MicroNet Global supports, the layers we design and the boundaries we own — set out plainly, so you know exactly what sits where before you ask us to run it.
The direct answer
A hospitality estate is not one system. It is a property management platform, a point of sale, a guest network, a payment path and a back office — each with its own vendor, its own support boundary and its own way of failing. MicroNet Global designs, connects and supports the layers between them.
The estate
Seven layers, one accountable partner
Each layer has its own vendors, its own failure modes and its own support boundary. Here is what we run at every level.
Layer 01
Guest-facing systems
The systems a guest actually touches. When these stop, the venue stops — so they sit at the top of every prioritisation model we run.
Platforms we work around
- Opera
- Mews
- Guestline
- Rezlynx
What we deliver
- Property management system support
- Check-in and room-management continuity
- Guest Wi-Fi captive portals
- Interface and integration troubleshooting
Layer 02
Revenue and point of sale
Tills, terminals and the payment path behind them. Cover here is about trading hours as much as uptime: a fault at service is a different incident to the same fault at 3am.
Platforms we work around
- Lightspeed
- Micros
- Simphony
What we deliver
- Point-of-sale estate support
- Payment terminal connectivity
- PCI-segmented network paths
- Vendor coordination at the support boundary
Layer 03
Network and connectivity
The fabric everything else runs on. Guest, staff, management and payment traffic are separated by design, so a guest device can never reach venue infrastructure.
What we deliver
- Wi-Fi 6E coverage design
- SD-WAN and multi-site links
- PCI segmentation
- Structured cabling
- Predictive monitoring
Layer 04
Security and compliance
Guest data, card data and business systems. Controls are chosen for a venue that runs 24/7 with high staff turnover — not for a head office.
What we deliver
- Firewalls and web filtering
- Access control
- PCI DSS alignment
- Threat detection
- Staff security training
Layer 05
Cloud, identity and productivity
Identity, email, files and the back-office tooling a group runs on. MicroNet Global is a Microsoft Gold Partner, and most estates we support are built on the Microsoft platform.
Platforms we work around
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
What we deliver
- Tenant and identity management
- Cloud and hybrid infrastructure
- Starters, movers and leavers provisioning
- Backup and retention
Layer 06
Resilience and recovery
What happens when a layer above fails. Recovery is planned against the operation — the question is how the venue keeps trading, not only how fast a server returns.
What we deliver
- Disaster recovery design
- Failover and redundancy
- Business continuity planning
- Documented runbooks per site
Layer 07
Monitoring and automation
The layer that watches the other six. Managed automation reduces repetitive work and surfaces avoidable issues early, with people kept in the loop on anything that matters.
What we deliver
- Endpoint and network monitoring
- Patch compliance
- Workflow discovery and service triage
- Operational reporting
- Human escalation
How we hold it
Independent of the platforms we support
Vendor-neutral by design
We are not a reseller for the platforms above. Recommendations are made on what suits the estate, and the support boundary with each vendor is agreed during discovery.
One accountable partner
When a fault sits between a PMS, a POS and a connectivity supplier, MicroNet Global owns the coordination rather than asking operational staff to referee it.
Built for the hospitality calendar
Changes are planned around trading, openings and events. The stack exists to keep a venue running, so the work fits around the venue rather than the other way round.
Questions
What operators ask about the stack
Ownership, boundaries and independence — the three that come up before anything technical.
No. MicroNet Global is not a reseller for the property management or point-of-sale platforms listed. We design around them, support the estate they sit in and coordinate with their vendors. That independence is the point — advice is not tied to a commission.
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