SERVICES
The cloud workplace, run properly
Migration, security and day-to-day management of Microsoft 365 and Azure, from one accountable partner.
The direct answer
MicroNet Global migrates businesses to Microsoft 365 and Azure, then manages both. We move email, files and servers, and we secure every account with multi-factor authentication and conditional access. Laptops, tablets and shared devices are managed through Intune, and licences are kept to what you need. Our 24/7 service desk supports every user afterwards, across the UK, US and UAE.
What's included
What cloud & microsoft 365 covers
Migration, security and day-to-day management of Microsoft 365 and Azure, from one accountable partner.
Microsoft 365 migration
Email, files, SharePoint, OneDrive and Teams moved from Google Workspace, legacy Exchange or file servers, planned around trading hours.
Azure and hybrid infrastructure
Server consolidation, cloud hosting for line-of-business and ERP applications, backup and failover.
Identity and access
Entra ID, enforced MFA, conditional access, single sign-on and role-based permissions.
Device management
Intune enrolment, encryption, compliance policies, remote wipe, and shared-device mode for tablets used by shift teams.
Email security and continuity
Impersonation protection, advanced filtering, archiving and third-party backup beyond Microsoft's retention window.
Licence and cost optimisation
Plans matched to roles, frontline licences for shift staff, and unused seats reclaimed every month.
ALWAYS-ON BY DESIGN
Built for businesses that never close
The cloud workplace has to fit the way the business actually runs, not the working week.
Cut-overs outside trading hours
Migrations are scheduled around service, not the working week.
Shared and frontline devices handled properly
Shift staff sign in and out without sharing passwords.
Multi-site and multi-country tenants
One tenant structure across venues, offices and territories, with local data considerations respected.
How we work
From first conversation to steady state
- 01
Assess
Tenant health check: Secure Score, licences, sharing settings, devices and data locations.
- 02
Plan
Migration or remediation plan, cut-over dates set around service, and user communications drafted.
- 03
Move and secure
Data migrated in stages, security policies applied, devices enrolled and every mailbox and site validated.
- 04
Manage
24/7 support, monthly Secure Score and licence reports, and joiner and leaver processing handled for you.
Service levels
Evidence you can plan around
Commitments are confirmed in the proposal and reviewed against the agreed scope.
| Measure | Commitment | Why it matters |
|---|---|---|
| Support hours | 24/7, including weekends and public holidays | Cover that does not stop when the office does. |
| Critical incident (P1) | Immediate response, 4-hour resolution target | The response that applies when a system is fully down. |
| Security reporting | Monthly Secure Score and posture review | Evidence of how security is improving over time. |
| Licence review | Monthly | Unused seats are found and reclaimed rather than renewed. |
| Partner status | [Microsoft partner designation to confirm] | Confirms the level of Microsoft support behind the service. |
Platforms we work around
We work alongside these platforms where they are part of a client estate. We do not replace the platform vendors — the support boundary and escalation path are agreed during discovery.
Questions
Common questions
Scope, ownership and escalation are agreed during discovery — these are the questions that come up first.
Yes. We migrate mail, calendars, contacts and Drive files in stages, so users keep working throughout. Cut-over happens outside trading hours, and we validate every mailbox before switching mail flow. Teams get short guides and live support on the first day.
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