IT PROJECT MANAGEMENT & DELIVERY
Technology delivered to your opening date
A controlled delivery partner for new openings, migrations and estate change, with the hospitality calendar at the centre of every plan.
The direct answer
MicroNet Global manages IT delivery for hospitality openings, refurbishments and rollouts. A dedicated project manager owns the work from initiation to handover, coordinating network suppliers, PMS and EPOS vendors and venue stakeholders through a four-phase methodology, with weekly project calls and a documented close-out.
- Projects
- 550
- Experience
- 20+
- Service desk
- 24/7
Projects delivered globally
Years in hospitality IT
Support after handover
What's included
What it project management & delivery covers
Every delivery runs through four controlled stages: discover, design, deliver and hand over.
Opening planning
A technology workback plan tied to your practical opening and trading milestones.
Technical design
A coordinated design for infrastructure, connectivity, endpoints and operational systems.
Procurement control
Clear specifications, lead times and supplier responsibilities before orders are placed.
Site coordination
One delivery rhythm across contractors, vendors, venue teams and stakeholders.
Testing and training
Structured checks and handover support before staff and guests rely on systems.
Handover documentation
A usable record of configurations, warranties, ownership and next actions.
PROJECT METHODOLOGY
Controlled delivery from brief to handover
A dedicated Project Manager coordinates technical leads, architects, vendors and venue stakeholders.
A dedicated Project Manager serves as the single point of contact from initiation to handover, supported by a technical lead, specialist architects, field resources and administration.
What clients get from the model
- Hospitality experience
- Deep knowledge of venue operations.
- Cost optimisation
- Removing vendor scope overlap.
- Security-first
- Compliance and risk mitigation built in.
- Independence
- No margin on third-party hardware/services.
- Transparent governance
- Clear, consistent reporting.
On a new venue
- Network validation
- Thorough spec validation for robust connectivity.
- FOH/BOH integrations
- Connecting EPOS, PMS, and guest systems smoothly.
- Device management
- A reliable support framework for all hardware.
- Operational readiness
- Monitoring, DR, and support proven before opening day.
Delivered projects
How we work
From first conversation to steady state
- 01
Planning and analysis
Project manager and technical consultancy lead assigned.Project pack released and managed.Detailed analysis of core network components.Detailed analysis of third-party provider requirements.Gap analysis completed.Cloud and workspace review completed with a recommendations report.User device requirements confirmed.Weekly project calls begin.
- 02
Design and preparation
Network design and third-party network integration finalised.Third-party provider scopes of work finalised.User provisioning plans submitted.Weekly project calls continue.
- 03
Deployment and integration
Installation and commissioning managed.Install plans coordinated with all providers.Testing and commissioning stages managed.Device provisioning overseen across laptops, mobiles and tablets.Security validation and formal MicroNet Global approval.Weekly meetings held with the venue management team.MicroNet Global chairs the providers’ weekly calls.
- 04
Handover and support
Handoff to the operations team.Opening management.Provider technical documentation compiled.Formal project close-out.
Service levels
Evidence you can plan around
Commitments are confirmed in the proposal and reviewed against the agreed scope.
| Measure | Commitment | Why it matters |
|---|---|---|
| Delivery control | Four stages | Creates visible gates from brief through handover. |
| Opening alignment | Date-led | Plans technology backwards from the operational milestone. |
| Post-opening support | 24/7 | Hands the completed venue into an available support model. |
Platforms we work around
We work alongside these platforms where they are part of a client estate. We do not replace the platform vendors — the support boundary and escalation path are agreed during discovery.
Proof
Where this has been delivered
Published projects where this work formed part of the scope.
Questions
Common questions
Scope, ownership and escalation are agreed during discovery — these are the questions that come up first.
A dedicated MicroNet Global project manager is the single point of contact from initiation to handover. They coordinate the technical lead, technical architects, technical resources, project administration staff, suppliers and venue stakeholders.
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