IT INFRASTRUCTURE & DISASTER RECOVERY
Resilience for the moments that matter
Infrastructure, continuity planning and recovery priorities designed around the systems guests and operators cannot do without.
The direct answer
MicroNet Global designs and builds the IT infrastructure hospitality venues run on — networks, servers, cloud and endpoints — engineered to avoid single points of failure and to keep front-of-house, back-of-house and guest systems reliably available. Disaster recovery is built in around three control types: protective, detective and remedial.
- Sites supported
- 745
- Projects delivered
- 550
- Users covered
- 4,500
Hospitality sites supported
Projects delivered globally
Endpoint users supported
What's included
What it infrastructure & disaster recovery covers
We define recovery priorities, owners and test actions for every critical service.
Infrastructure design and architecture
Engineering the physical and logical foundation of your operation.
Build, configuration and implementation
Deploying hardware and software to exact specification.
Cloud, hybrid and data centre deployment
Balancing on-premise performance with cloud scalability.
Endpoint and mobile device management
Securing and managing staff devices, tablets and laptops.
Role-based access control and user provisioning
Including streamlined new-starter workflows and offboarding.
VPN and secure remote access
Allowing safe access to critical systems from anywhere.
DISASTER RECOVERY
A three-control model for resilience
Systems should serve efficiently, reliably and securely with maximum availability, avoiding any single point of failure.
“Systems and applications should serve efficiently, reliably and securely with maximum availability, avoiding any single point of failure, while eliminating unnecessary complexity and cost.”
Protective
prevent it happening
Architectural redundancy and security controls that stop an incident from causing a venue to close.
Detective
know immediately when it does
Monitoring and alerting that flag failures before operations are impacted, so the venue cannot close unknowingly.
Remedial
restore service to a defined objective
Tested recovery paths and runbooks restore priority services in the agreed order, so a venue that cannot close has a defined route back to normal operation.
Business Continuity
Aligning technical recovery with your operational procedures to maintain guest service.
Training, Documentation & Ongoing Support
Ensuring your team is prepared post-handover with fully managed support.
How we work
From first conversation to steady state
- 01
Map
Identify critical services, dependencies, locations, suppliers and recovery owners.
- 02
Design
Recommend infrastructure and continuity controls matched to business priorities.
- 03
Prepare
Build runbooks, access paths and test scenarios that teams can actually use.
- 04
Prove
Review results, close gaps and keep recovery plans current as the estate changes.
Service levels
Evidence you can plan around
Commitments are confirmed in the proposal and reviewed against the agreed scope.
| Measure | Commitment | Why it matters |
|---|---|---|
| Recovery priorities | Every critical service | Avoids treating every system as equally urgent during an incident. |
| Recovery ownership | Named owners | Makes responsibility visible before a disruption occurs. |
| Resilience review | Planned and repeatable | Keeps recovery plans useful as sites and systems change. |
Platforms we work around
We work alongside these platforms where they are part of a client estate. We do not replace the platform vendors — the support boundary and escalation path are agreed during discovery.
Proof
Where this has been delivered
Published projects where this work formed part of the scope.
Questions
Common questions
Scope, ownership and escalation are agreed during discovery — these are the questions that come up first.
We identify every dependency behind front-of-house, back-of-house and guest systems, then design out single points of failure with appropriate redundancy, monitoring and tested recovery paths. The objective is maximum availability without unnecessary complexity or cost.
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